Privacy Policy of Deluj
As part of its business activities, Deluj SAS (SIREN: 984 643 742), with its registered office at 60 Rue François 1er, 75008 PARIS, FRANCE, collects and processes certain types of information, some of which qualify as "personal data." Deluj SAS places a high priority on respecting privacy and uses this data responsibly, confidentially, and with a specific purpose.
Information We Collect
We may collect the following types of information:
Contact Information: When you sign up for our services, we collect your name, email address, phone number, and other relevant contact details to facilitate communication and service delivery.
Business Information: We gather information about your company, including its name, industry, and offered services, to tailor our prospecting efforts to your needs.
Communication Data: We store records of communications and interactions we have with you, including email exchanges and phone conversations, to enhance our services.
Use of Your Information
We use the information we collect to:
Efficiently provide our prospecting services, including sending emails to potential prospects on your behalf and scheduling business meetings.
Improve our services through feedback and interaction history.
Communicate with you regarding your account, our services, and any updates or changes.
Cookies
Our website may use cookies and similar technologies to improve your online experience. Cookies are small text files placed on your device when you visit our site. You can configure your browser to reject all cookies or to alert you when cookies are sent.
Data Security
We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to access, correct, or delete your personal information stored with us. You may also object to the processing of your information or request that we restrict this processing. To exercise these rights, please contact us at contact@Deluj.com.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our information practices. If we make substantial changes, we will notify you via email or a notice on our website before the change takes effect.
Terms & Conditions
Acceptance of Terms
By accessing Deluj’s website and using our services, you confirm that you have read, understood, and agreed to be bound by these terms and conditions of use. If you do not accept these terms, you should not use Deluj’s services.
Description of Services
Deluj offers commercial prospecting services, including identifying prospects, sending emails on your behalf, and scheduling business meetings. Our goal is to enhance the effectiveness of your business outreach by targeting the most relevant prospects for your offerings.
User Obligations
You guarantee the truthfulness and accuracy of the information provided to Deluj during the use of our services. You agree to use Deluj’s services ethically and in compliance with applicable laws, including data protection and commercial communication laws. You consent to the use of your name and contact information by Deluj as part of our service provision.
Intellectual Property
Deluj’s content, including text, graphics, logos, and images, is protected by intellectual property rights and remains the exclusive property of Deluj. Nothing in these terms grants you a right to use them outside of the services offered by Deluj.
Limitation of Liability
Deluj commits to providing its services with professionalism and diligence but does not guarantee specific results. Deluj cannot be held liable for indirect damages arising from the use of its services.
Changes to Terms
Deluj reserves the right to modify these terms of use at any time. The modifications will take effect immediately upon publication on Deluj’s website. By continuing to use the services after these changes, you accept the revised terms.
Applicable Law and Jurisdiction
These terms of use are governed by French law. In the event of any dispute, the French courts shall have jurisdiction, and issues must be resolved within the courts of Paris.
Refund Policy
At Deluj, we are committed to providing high-quality commercial prospecting services to help your business connect with relevant prospects.
We understand the importance of customer satisfaction and strive to offer services that meet your expectations. Our refund policy is designed to be fair and transparent, reflecting our commitment to quality and customer service.
Eligibility for Refund
Deluj’s services are customized offerings focused on providing business opportunities and meeting scheduling. Given the personalized nature of these services, we do not offer automatic refunds. However, we are committed to evaluating each refund request individually to ensure fairness and customer satisfaction.
If you have a specific “Guarantee” clause in the contract signed at the start of our collaboration, it shall prevail.
Requesting a Refund
If you believe you are entitled to a refund or if there are specific issues with the services provided, please contact us at support@deluj.com with a detailed explanation of your case. We will review your request promptly and provide a response within 10 business days.
Exceptions to the Refund Policy
Certain services and situations may not be eligible for refunds, such as:
Services already rendered: Since our services are customized and focused on commercial prospecting, completed actions such as emails sent on your behalf or scheduled appointments typically do not qualify for refunds.
Non-compliance with user obligations: If the client fails to fulfill their responsibilities or provides inaccurate information that affects the quality or outcome of our services, we reserve the right to deny refund requests.
Situations beyond our control: Deluj cannot be held responsible for delays or issues caused by external factors, such as internet outages or third-party platform restrictions.
Dispute Resolution
We aim to resolve any disputes amicably. In case of disagreement regarding refund eligibility or service outcomes, we encourage clients to reach out to us to discuss a mutually agreeable solution. We value open communication and are committed to addressing any concerns you may have.
As specified in our Terms and Conditions, any unresolved disputes will be subject to French law, and the courts of Paris will have jurisdiction in such cases.
Contact Us
For any questions regarding this Privacy Policy, Terms & Conditions, or Refund Policy, please feel free to contact us at:
Email: contact@deluj.com
Address: Deluj SAS, 60 Rue François 1er, 75008 PARIS, FRANCE